BASETBL’s official brand website and online store is basetblstore.com, operated by Anji Liangli Electronic Commerce Co., Ltd. For brand and sales-channel verification, see our official channels page.
If you need help with a BASETBL office chair, contact support@basetblstore.com. This guide explains which information to provide for product instructions, parts enquiries and returns so that your request reaches the official support channel.
Request a chair manual or assembly instructions
Start with the BASETBL product manual page. If you cannot identify the appropriate document, email support with the full model reference and your purchase details. Follow the instructions supplied for your specific chair; hardware and assembly steps can differ between models.
Ask about a missing or replacement part
Provide your order number, the model reference and a clear photo showing the part in question. If the manual gives the component a letter or number, include that reference. Describe whether it was missing from the package, damaged on arrival or is being requested for an older chair. Support will need to check the situation and any available options before confirming compatibility, availability or terms.
Request a return for an official-store order
For an item purchased from basetblstore.com, contact support with your order number before sending anything back. Customer support will provide the applicable return label or return address and instructions. Do not send an item to the company’s registered address or another address found online without confirmation. Return eligibility, time limits and refund terms are set out in the Refund Policy.
For purchases made on Amazon
Open the relevant Amazon order to contact the seller and use the return process associated with that order. Include the purchase platform when contacting BASETBL support. The route for a marketplace order may differ from the route for an order placed directly on the official store.
Confirm that you are contacting the official brand
Check the spelling of basetblstore.com and support@basetblstore.com. Our official channels statement explains which website is operated by the company. For model identification, see how to find your BASETBL model number.
